Privacy Policy

Introduction

As part of the use of its services, and in particular the services accessible on its website, mobile site, online shop and mobile applications, SAS VGL HOTELLERIE, as data controller, may collect and process your personal data.

We are committed to respecting the privacy rules of potential customers and visitors to our website, mobile site, online shop and mobile applications. All data processing carried out within the framework of accessible services complies with applicable local regulations on personal data protection, and in particular the provisions of the amended "Data Protection Act" of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".

1 - What are our commitments regarding data protection?

SAS VGL HOTELLERIE is committed to guaranteeing a high level of data protection for its customers, prospects, users of its website, mobile site, online shop and mobile applications, and any other person whose data it processes.

SAS VGL HOTELLERIE is committed to complying with the regulations applicable to all data processing it carries out:


Your data is processed in a lawful, fair and transparent manner;

Your data is collected for specified, explicit and legitimate purposes and is not subsequently processed in a manner incompatible with those purposes;

Your data is adequate, relevant and limited to what is necessary for the purposes for which it is processed;

Your data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.


SAS VGL HOTELLERIE implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the design stage of processing operations.

Furthermore, SAS VGL HOTELLERIE contractually imposes the same level of data protection on its subcontractors (service providers, suppliers, etc.).


2 - What data do we collect?

A - Depending on the purpose of collection

The personal data we collect varies depending on the purpose of the collection and the service we provide. Generally, we may directly collect the following categories of data:

a) Personal contact details such as your name, first name, email address, postal address and telephone number(s);

b) Login identifiers used to access your online account, i.e. username and password. We need these to create an account for your personal use;

c) Communications with you, which may include details of conversations via chat or customer service;

d) Demographic data, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);

e) Browsing history, such as pages visited, date of visit, location during the visit and IP address;

f) Payment data when a purchase or booking is made on one of our websites or online shops, or one of our applications. Generally the invoice in your name, your billing address and payment data such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or when you respond to our posts and promotional announcements on social networks.

B - Data concerning minors

SAS VGL HOTELLERIE does not collect or process data relating to children under the age of 18 without prior consent from parents or those with parental authority.

If data concerning children is collected via our website, mobile site, online shop and mobile applications, parents or those with parental authority have the option to object by contacting us at the address indicated at the bottom of this page.

3 - How is data collected?

A - Methods used to collect your data

In the context of our relationship, you may provide us with your data by various methods, including via our website, mobile site, online shop and mobile applications during your internet browsing, purchases, bookings, by filling in various data collection forms, subscribing to the newsletter, creating an account, submitting an application, posting comments on our social media pages, making any contact with our establishment, or by providing us with your data in any other way.

B - IP Address

An IP address is a series of numbers that is automatically assigned to your computer by your internet service provider each time you connect. Each time you send a request to the website, our servers record your visit. We collect IP addresses in order to analyse trends on the website. We do not send any data that would allow you to be identified, which means that your session will be recorded but will remain anonymous to us.

We may use your IP address in cooperation with your internet service provider to identify you in the event of the application of the terms of use to protect our services and customers, or to comply with applicable laws.

C - Cookies

In order to constantly improve the quality of our services offered on our website, mobile site, online shop and mobile applications, and their suitability to your needs, SAS VGL HOTELLERIE may use "cookies", text files used to identify your device when you connect to one of our services.

The placing of cookies or trackers on your device (computer, tablet, smartphone, etc.) allows SAS VGL HOTELLERIE to collect information and personal data according to the configuration of your device.

Types of cookies used:

a) Cookies essential to the use of the website — These allow you to use the main features of the website, such as purchasing or booking services for example. If you disable cookies, you will no longer benefit from these features. The data stored cannot be used for commercial purposes.

b) Site performance cookies — Performance cookies allow us to optimise our website and detect any technical problems you may encounter. They allow us to collect data on how you use the website, including the number of visits per page, the number of error messages displayed, the time spent on a page or the number of clicks on an area of the website. The data stored cannot be used for commercial purposes.

c) Functional cookies — These cookies allow the website to remember the choices you have made (such as your username, language or the region you are in) and to provide more precise and personalised features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide the services you have requested, such as watching a video or leaving a comment on a blog. The data collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies — These cookies collect data on your internet browsing habits in order to offer you advertisements tailored to your interests. They also allow you to limit the number of times you see an advertisement and help us assess the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorisation of the website operator. They remember visits made to a website and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to website features provided by the partner company. Data is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified from the data collected.

e) Cookies from third-party sites and social networks — Our website contains links and/or content that redirect users to other websites and social networks and we do not know what cookies are used by these. For more information, please consult the information provided by these third-party sites and social networks regarding their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy by respecting the following two principles:

We do not associate your cookies with data that would directly and personally identify you. Cookies cannot in any way reveal your address, date of birth, telephone number or any other information that could be used to identify you.

We do not share any personal information with advertisers or third-party sites that display our advertisements based on your interests.

If your computer or mobile is used by several people, or if it has several internet browsers, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

E - Links to third-party sites

Our website, mobile site, online shop and mobile applications may contain links redirecting users to third-party websites. We disclaim all responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of data on third-party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these sites before submitting your personal information.


4 - For what purposes may the data collected be used?

Your data is primarily used for booking and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, organisation of activities, information, sales, satisfaction surveys, organisation of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. Apart from cases where your consent has been obtained (in particular for the communication of personalised offers), the processing of your data for purposes other than those mentioned above is necessary, in particular:

To ensure the performance of the service contract;

To comply with a legal obligation;

For legitimate purposes pursued by our establishment (in particular the development of new services and offers, improvement of customer service, etc.).

More specifically, your data is used:

To enable you to benefit from all services available on our establishment's website, mobile site, shop and mobile applications: creation of a user account, newsletter, reservation management, support and complaints, loyalty programme management, etc.;

To enable you to browse our websites;

To best match our information, notifications, offers and other forms of services to your interests;

To facilitate the completion of administrative formalities related to booking and purchasing.


5 - How long is your data retained?

SAS VGL HOTELLERIE is committed to retaining your data for a period not exceeding that necessary for the purposes for which it is processed.

Retention periods are defined according to the processing purposes implemented by SAS VGL HOTELLERIE and take into account in particular applicable legal provisions imposing a specific retention period for certain categories of data, applicable limitation periods and CNIL recommendations regarding certain categories of data processing.


6 - Who may have access to your data?

A - Recipients of your data

Data collected on our website, mobile site, online shop and mobile applications may be communicated to our internal staff or to its auxiliary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services listed above. We remind you that in this context, SAS VGL HOTELLERIE requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfer outside the European Union

Data may be processed outside the European Economic Area (EEA). In this case, SAS VGL HOTELLERIE will do everything possible to ensure that this international data transfer benefits from the required level of security and guarantees.


7 - How to exercise your rights?

In accordance with applicable data protection regulations, you may, at any time, exercise your right of access, rectification and deletion of your personal data as well as your right of limitation and objection to processing and portability of your personal data.

Furthermore, you have the legal right to define directives concerning the management of your data after your death.

Likewise, any minor at the time of data collection may obtain its deletion as soon as possible.

These rights may be exercised by writing to the following address:

SAS VGL HOTELLERIE

34 PAVE DES BOIS BLANCS, 59910, Bondues

gregory.debuigne@vgl-hotellerie.com

In this context, we ask you to attach to your request the elements necessary for your identification (surname, first name, email) as well as any other information necessary to confirm your identity.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) in the event of a breach of applicable data protection regulations and the GDPR in particular.


8 - IT Security / Transaction Security

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SAS VGL HOTELLERIE. We therefore implement all necessary technical and organisational measures having regard to the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, in order to preserve the security of your data and in particular to prevent its destruction, loss, alteration, disclosure, intrusion or unauthorised access, whether accidental or unlawful.

We offer you a secure online payment system based on the latest current technologies.

SAS VGL HOTELLERIE does everything possible to combat identity theft on the internet. This is why, for example, we use a system for detecting fraudulent payments made by credit card. This system protects you in the event of loss or theft of your credit card.

The security and confidentiality of personal data depends on the good practices of everyone. This is why we ask you to avoid sharing your password with third parties, to systematically log out of your social media accounts (especially in the case of linked accounts) and to close your browser window after your work session, particularly if you access the internet from a computer shared with other people. This will prevent other users from accessing your personal data.


9 - Contact us

For any additional questions concerning this policy or the way in which SAS VGL HOTELLERIE processes your personal data, please contact us at the following address: gregory.debuigne@vgl-hotellerie.com


10 - Amendments to the declaration

SAS VGL HOTELLERIE reserves the right to adapt the data protection policy. When we make material changes to this declaration, we publish a link to the declaration on the home page of our website.


11 - Opposition to telephone canvassing

The user has the option of registering on the telephone canvassing opposition list by calling +33 6 11 22 42 24